Help

Deposit

• How can I register in the electronic payment system WebMoney and activate my purse?
• What do I do if when I make a deposit to my trading account via WebMoney I fail to authorize (WebMoney Keeper) on the pages that require authorization?
• Make a deposit (for alpari.classic only) – Bank transfer
• Make a deposit (for alpari.classic, alpari.micro) – WebMoney (WMZ – US dollars/WME – euro)
• Make a deposit (for alpari.classic only) – Banking Cards (VISA/MasterCard only)
• Withdrawals (for alpari.classic only) – Bank transfer to the Customer's bank account
• Withdrawals (for alpari.classic, alpari.micro) - WebMoney (WMZ – US dollars/WME – euro)
• Money transfer (for alpari.classic, alpari.micro) to another trading account at Alpari IDC Corp.
• There is a field Account number (IBAN) in the Bank Transfer Withdrawal. Should I enter my bank account number in this field?
• How much time does it take to get a bank transfer from abroad?
• You sent me the money transfer 10 days ago but I haven’t got it yet. What should I do?
• I funded my trading account via bank money transfer but the amount of money credited to my trading account is less than it should be. I’ve already paid the bank transfer commission to my bank. Why the other commission was taken?
• How can I check that your bank sends to my bank account the very same amount of money that was withdrawn from my trading account?
• How can I check that you credited to my trading account the very same amount of money that you received to your bank account?
• My bank asks the documents explaining the details of payment. What documents should I give and where can I take them?
• What are correspondent banks for? How should I choose a correspondent bank?
• My bank provided me with the bank details but I don’t see how I should fill in the Withdrawal Form in my Personal Area. What should I do?
• I make a deposit via banking card and I have to enter the CVC2/CVV2 code. What is CVC2/CVV2?
• I fill in a credit card payment notification and I have to enter Transaction ID. What is Transaction ID and how can I get it?
• What is the minimum deposit?
• What is IBAN?

MetaTrader

• How to track a server?
• What are the IP-addresses for demo, contest and real accounts?
• I have a live account. What should I do if the connection with the server is bad or there is no connection at all?
• What time is shown in MetaTrader4?
• I try to connect to MetaTrader 4 but it shows «No Connection».
• I opened a new live account. When I try to perform a transaction Metatrader shows «No connection». What shall I do?
• What shall I do if MetaTrader 4 shows «Invalid account»?
• When I try to perform a trading operation MetaTrader 4 shows «The trade flow is busy».
• I can’t open a demo account, MetaTrader shows blank password and login fields.
• In the Market Watch window there are only 4 currencies, but at the webpage cross-rates and CFD are mentioned?
• When I try to open or modify a trading position MetaTrader 4 shows «Trade is disabled». Why ?
• I’ve lost all my Account History in my trading platform. Why?
• Why is the news provided in the trading platform for real accounts translated into Russian not in full?
• Why is the button «New Order» inactive?
• How can I create/change an investor password?
• How can I download quotes history to MT4?
• I can’t place a pending order. The terminal shows «Invalid S/L or T/P». What is the principle of placing pending orders?
• What is trailing stop? What's the difference between trailing stop and stop order? Does it work when the computer is off?
• A bar disappeared on the chart. Why? What shall I do?
• I forgot my password for the demo-account. What shall I do?
• How can I move to a certain point of time on the chart as quick as possible? It is unhandy and takes a long time to scroll the chart.
• How can I extend the lifetime of my demo-account?
• What traffic does MT4 take?
• Why do the Meta Trader 3 and Meta Trader 4 charts differ?
• Can I analyze your quotes in Omega ProSuite 2000?
• Can I analyze your quotes in Metastock or in other programs of technical analysis?

Forex & CFD

• Why my order wasn’t executed while Low was below the order level for 2 pips?
• What is a spike?
• What is a GAP?
• Why Broker closed my trading position without my consent?
• I can’t open a position, the terminal shows « Not enough money». How can I calculate the sum of free funds needed to open a position?
• Give the information about the size of 1 lot, margin requirements, spreads, commission etc., please.
• I am a Forex trader. What happens with my position in the FOREX and CFD markets overnight?
• How are the value of one point and the size of profit/loss calculated for the Forex market, CFDs and Gold (spot)?
• What is the margin in locked positions?
• Schedule of the Trading Sessions in Forex
• Can I trade with the leverage less than 1:100, i.e.1:33?
• What is your working schedule?
• How many transactions should I make per month?

Personal Area

• I cannot enter my Personal Area. Why?
• If I want to get hard copies of the agreements with Alpari IDC Corp., where should I download the documents – in the website of Alpari or in my «Personal Area»?
• In my "Personal Area" in the Deposits/Withdrawals history the status of my withdrawal request is “Denied”. Why?
• I transferred money via WebMoney system from my “Personal Area”, but after pressing the «Make a payment» button I didn’t wait until the next page with «WebMoney transfer notification» appeared and I cannot see the status of my payment in my Personal
• I sent from my Personal Account the transfer notification. Should I notify of the transfer additionally?
• Withdrawal to WebMoney is now inactive in my Personal Area. Why?
• I have a USD account. How can I change the deposit currency of my account?
• I have an account of alpari.micro type. I've changed the password for MetaTrader and now I can not enter my Personal Area. What should I do?

Password Change

• How can I restore the password to enter my Personal Area?
• How can I restore my live-account password to MetaTrader 4?
• How can I change my E-mail address specified in my details?
• How can I change the mobile phone number, specified when opening an account of alpari.micro type?
• I forgot my password for the demo-account. What shall I do?

Live Account

• I have a USD account. How can I change the deposit currency of my account?
• E-mail recommendations
• What shall I do if I have not received the confirmation code after opening an account alpari.micro?
• How can I change the mobile phone number, specified when opening an account of alpari.micro type?
• Is my deposit insured?
• Application Form to Open a Personal Account (Sample)

Data Loader for Omega

• How to install Data Loader for Omega
• Frequent mistakes
• How to create a chart properly
• How Can I Install OMEGA RESEARCH PROSUITE 2000i?
• How Can I Install OMEGA RESEARCH PROSUITE 2000i?