Privacy & Refund Policy

Obligations of the Company

The privacy of our website users, whether you are our former or existing client or visitor to our website is important to us.  Alpari (NZ) Limited (the Company) is committed to safeguard all the personal information we hold about you. The Privacy policy (the Policy) demonstrates how we collect, use and protect the personal information of our Customers. This Policy does not require any other information above the already provided so far if you are our Customer.

Financial Information such as your financial investment experience

When you apply for or maintain a demo or live account we need to collect information from you (“Personal Data”) for business purposes. The Personal Data we collect from you will also allow us to treat you (i.e. our customer) fairly, such as provide you the products and services that are suitable for you. This information can also improve our consulting quality.

The Personal Data that we collect from you may include:

• 1. personal information you provide to us on applications and other forms, such as your name, address, date of birth,
  passport data and occupation;
• 2. financial information: your income, your assets, your financial investment experience;
• 3. documents that you provide to us to verify your identity, such as your passport, utility bills, and/or bank statement
  or your company incorporation details;
• 4. Payment documents: transfer order, bank statement, bank card copies, etc.

Use of Personal Data:

The Company may use your Personal Date for one or more of the following purposes:

• 1. to confirm your identity;
• 2. to process your trading and non-trading operations;
• 3. to inform you about the Company's products and/or services that might be of your interest;
• 4. to provide you with other services that are relevant to your business relationship with us;  
• 5. to keep the correct registration base of the Customers’ accounts data;
• 6. to analyze the statistical data to provide you with the best products and services;

Cookies

Cookies are small pieces of information sent by a web server to store on a web browser so it can later be read back from that web browser. Each time this file is sent to the web server as the http-request when opening the relevant web-site page. Cookies may be used on some pages of the Site for us to provide website users a more customised web browsing experience. If you do not want to get Cookies the majority of the web-browsers allow switching off this option but at the same time you can visit our web-site without any restrictions. Cookies are not used to determine the personal identity of anyone merely visiting the Site.

Third Parties

The Company has the right to convey your personal information to our associated or affiliated companies, our agents or any other authorized organizations or persons (the Authorized persons) for a single purpose of processing your trading and non-trading instructions. The Company guarantees that the Authorized Persons will observe this Policy and take all the necessary steps to protect the Customers’ personal information. The Company may provide your Personal Data to the third parties who are not our partners, agents or affiliates only when excising laws and regulations Alpari NZ Limited is obligated to.

Use of Information

By registering an account at our Company, you consent to Alpari NZ Limited collecting, maintaining, using and disclosing your Personal Data in accordance with this privacy policy.

Security & Protection

Alpari NZ Limited takes security issues very seriously. We endeavour to take all reasonable steps, including maintaining strict security standards and procedures, using leading security technologies to protect your Personal Data.

To make a deposit with a credit or debit card, you need to fill out a form through a processing center's website. In order to eliminate this extra step, these third parties have given Alpari a short version of this form through a secure connection.

Credit and Debit Card Refund Policy

In exceptional cases, Alpari may initiate credit and debit card refunds. If this is the case, funds will be refunded to the card that was used for the deposit.

Contacts

Should you have any questions about this Policy do not hesitate to contact us: info@alpari-forex.com .