3.1. In order to communicate with the Customer the Company may use:
- MetaTrader trading platform
internal mail;
- email;
- facsimile transmission;
- telephone;
- post;
- news in «Company News»
menu section at the web-site of the Company;
- notification in the Personal Area.
3.2. The Company will use the Customer's contact details, specified when opening a trading account or updated in accordance with clause 3.4 of these Regulations. The Customer shall agree to
accept any notices from the Company at any time.
3.3. Any communications sent to the Customer (documents, notices, confirmations, news, statements etc.) are deemed received:
- if sent by email, within 1 (one) hour after emailing it;
- if sent by the trading platform
internal mail, immediately after sending it;
- if sent by fax at the completion of transmission;
- if by telephone, then once the
telephone conversation has been finished;
- if sent by post, 7 (seven) calendar days after posting it;
- immediately after the news is published at the Company's web-site in the «Company News» menu section;
- immediately after the notification is published in the Personal area.
3.4. The Customer shall notify the Company immediately of any change in the Customer's contact details updating the information in section «Change Contact Details and Code Words / Passwords» in
the Personal Area or by some other method offered by the Company.
3.5. The Customer understands and acknowledges and accepts that in case of improper behaviour of the Customer the Company shall have the right to break relations with the Customer unilaterally.
3.6. Transactions of the Customer shall be confirmed by a confirmation emailed to the Customer on the next business day after the execution. If the Customer has a reason to believe that the confirmation is inconsistent the Customer shall have the right to lodge a complaint as provided by Part 9 of these Regulations.
3.7. If the Customer has a reason to believe that there is a mistake in his favor in the confirmation he should inform the Payments Department of the Company (hereinafter referred to as the “Payments Department”) about the mistake as soon as possible using the contacts given at page “Contacts” at the Company's web-site.
3.8. On the first day of each month the Company shall e-mail to the Customer a statement with all transactions of the previous month listed there.
