7.1. In order to communicate with the Customer the Dealer may use:
- Trading Platform internal mail;
- email;
- facsimile transmission;
- telephone;
- post;
- Alpari’s website.
The Dealer will use Customer contact details specified in the «Confidential Customer Information to open Personal/Corporate Account» form or updated in accordance with clause 7.3 of these Terms of Business. The Customer agrees to accept any notices from the Dealer at any time.
7.2. Any communications sent to the Customer (documents, notices, confirmations, statements etc.) are deemed received:
- if sent by email, within one hour after emailing it;
- if sent by Trading Platform internal mail, immediately after sending it;
- if sent by fax at the completion of transmission;
- if by telephone, then once the telephone conversation has been finished;
- if sent by post, seven calendar days after posting it;
- in an hour after the news is published in the Alpari’s website in “Company News” menu section.
7.3. The Customer shall notify the Dealer immediately of any change in the Customer's contact details.
7.4. Transactions of the Customer will be confirmed by email on the next business day after the execution. If the Customer has a reason to believe that the confirmation is inconsistent or if the Customer does not receive any confirmation (though the Transaction was made), the Customer shall contact the Compliance Department in accordance with clause 8.
7.5. On the first day of each month the Dealer will send by email a statement which includes all Transactions during the previous month.
7.6. The Dealer is authorized, without any additional agreements with the Customer, to act in accordance with facsimile instructions made by the Customer or on the Customer’s behalf by an authorised person.
7.7. The following instructions are not accepted by fax:
- to open/close a position;
- to place, delete or modify an Order.
7.8 The Customer acknowledges that the pages printed by Dealer’s facsimile machines shall be conclusive evidence of such faxed instructions.
7.9. The Customer acknowledges that any telephone conversation between the Customer and the Dealer may be recorded magnetically or electronically. The Customer further agrees that such recordings shall be and will remain the sole property of Dealer and constitute evidence of the Customer’s Instructions.
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8. The procedure of resolving disputable situations.»
